You want to come on holiday in La Clusaz this winter to have fun on skis, see the snow and mountains, and discover the numerous activites during your stay but you are worried by the actual sanitary situation ? You have maybe already booked and you have many questions relative to your booking ?
We understand that situation is not easy and that you don't want to loose the amounts paid towards your booking, that's why we have organized a meeting with our partner accommodation providers to set up together the "Covid-19 refund guarantee" operation to allow you to choose between a credit voucher or a refund for one the following reasons:
New lockdown at national, regional, departemental or residence country level.
Travel restrictions at national, regional, departemental or residence country level.
If one of these reasons hapens during your stay, you could obtain a voucher or refund based on prorata temporis of nights consumed + potential fixe costs held (cleaning costs, linen, etc.).
Do not forget to suscribe to the cancelation insurance when booking: this insurance covers you and the other members traveling with you for your stay if you are ill of Covid-19 and are not able to come to La Clusaz (medical certificate requested bu the insurance). Find all the details of the insurance here.
These conditions are valid for stays with the 1st stay date between December 1st 2020 and May 1st 2021 on a selection of accommodation only, if you would like to book a new stay with a partner host or know if the accommodation you have booked is partner of this operation, please contact our team by phone +33 450 32 38 33 or by e-mail.
Conditions only apply to reasons listed here above and if your booking dates are concerned (the government and medical situation can only be know within a few days from your scheduled arrival date, for that reason you have to pay the balance of your file and wait to see how the situation evolves). If events are cancelled, if you are just worried or have organizational problems, or if your accommodation provider is not partner of these operation "Covid-19 refund guaratee" or for any other reason, our general sale conditions apply (you can read them on the bottom part of our website) or the tourism code (French law dedicated to Tourism).
La Clusaz Tour team is available by phone or email from Monday to Saturday from 9am to 12am and from 2pm to 6pm and on Sunday from 9am to 12am and from 1pm to 5pm.
Our team and all the La Clusaz partners are really looking forward to welcoming yo and share with you magical moment here in La Clusaz !
Take care and see you soon
The La Clusaz Tour team