BOOKING AND PAYMENT PROCEDURE:
- Payment possibilities :
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Is your online payment secure?
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Do you accept American Express?
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I wish to pay by bank transfer, where can I find your bank details?
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Deposit and balance payments:
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My online credit card payment is constantly refused, whereas my account is replenished. What should I do?
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May we pay the balance of our stay when we arrive?
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May we divide the balance in several credit card payments? (E.g. if we are 4, divide the amount by 4).
- Booking contract:
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I made my booking online on your website; do I need to send you my booking contract signed?
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I made my booking by phone or email, should I send you my booking contract signed?
- LETTERS AND EMAILS:
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I did not receive your email. Why?
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I can’t open the attachment.
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I don’t want to receive your newsletter anymore.
- SERVICES AND ACTIVITIES BOOKING:
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I have already booked my accommodation with a travel agency, and I would like to add some services on your website.
- What is the deadline for service booking?
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I have already paid my balance and would like to add some services.
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Do I need to send you my photo for ski-pass?
No.
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We already have our ski-cards from last year; can we make use of them?
- In which stores can we get the equipment we have rented with La Clusaz Tour?
- Do children have skiing lessons at the Champions Club?
- Is it possible to have more than one “Enfant Roi” card for my stay in summer season?
- Is it possible to provide a photo in black and white for the “Enfant Roi” and “Détente Plus” cards?
- Can you provide us bed linen and baby equipment?
- YOUR ARRIVAL IN LA CLUSAZ:
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Is it at La Clusaz Tour that I will get my accommodation keys and services ordered?
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Is it possible to arrive before the indicated time on my contract?
- We will probably arrive later in the day. As the agency will be closed, how can we collect the keys?
- Is it necessary to put snow chains on our car to come to La Clusaz?
- My accommodation doesn’t include parking. Where can I park my car?
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CANCELLATION AND INSURANCES:
A. Cancellation of your stay:
- I would like to cancel my booking, how should I proceed to get the refund?
- I would like to change my booking (change the dates or apartment). Is it possible?
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Service and activities cancellation:
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Is it possible to cancel my ski passes and be refunded?
- Is it possible to get a refund of my services if I am sick or I had an accident during my stay?
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Cancellation Insurance:
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Is the cancellation insurance compulsory?
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I wish to remove my cancellation insurance before paying the deposit but I can’t. How can I do this?
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I have already paid the deposit for my booking, and I want to delete the cancellation insurance. How can I do this?
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Am I covered if I have a Gold Mastercard or Visa Premier card?
- Ski insurance:
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Is the ski insurance compulsory?
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Am I covered if I have a Gold Mastercard or Visa Premier card?